Founders: Chelsea Treboniak and Chad Treboniak

Critical Ops launched in 2012 as a two-person operation with rapid expansion in highly regulated industries. Chelsea decided early that she wanted Critical Ops to be all-remote, so families like hers, who were moving roughly every three years, didn’t have to interrupt their employment. As an early adopter of digitalization, Critical Ops applied lessons learned along the way to make people and technology work better together.

Critical Ops’ all-star bench includes diligent and grounded workers who prove their passions every day! The Critical Ops team welcomes diversity in thought and allows people to embrace their talents to grow personally and professionally. We believe everyone should foster their strengths, and that personal nuances bring incredible value to everything we do. We celebrate the wonderful things our staff does both at work and outside of it because it means they can bring their entire selves every day.

Living in five states in less than ten years, Chad and Chelsea became attuned to the communities’ unique needs. There isn’t a one-size-fits-all, prefabricated solution to an organization’s most pressing challenges regardless of the city or business. Our assurance services customize everything down to the most delicate details. When we understand who you are, we can facilitate your roadmap to achieve results. That means taking the time to really get to know our customers in a granular way.

Now in its 9th year of business, Critical Ops has evolved from its humble roots to serve as force multipliers in others’ success. We are the unbiased and extra set of eyes and ears to track a strategy’s full scope, from entry-level employees to the top brass. We aren't afraid to turn risk into an opportunity to make calculated and informed decisions.

Mission: Overcome resistance to workplace modernization.

Featured Products:

·Cybersecurity Maturity Assessments: This service includes a detailed report with visuals, recommendations, and a roadmap for improvement. Continuous monitoring is providing monthly or quarterly to identify vulnerabilities.

·Business Assurance: This service provides a dedicated Critical Ops’ analyst to the production of an action plan for joint workforce implementation or rejuvenation. A key element of the action plan is a process flow and resource analysis. Indicators capture opportunities for modernization, digital transformation, and pilot program implementation.

Unique Information:

·Critical Ops is a Service Disabled Veteran Owned Small Business (SDVOSB), Woman Owned Small Business (WOSB), and Disadvantaged Business Enterprise (DBE) and was founded on January 26, 2012.

·Each of our programs and technical experts align with the International Organization for Standardization (ISO) 31000 and the Committee of Sponsoring Organizations of the Treadway Commission (COSO) to create a top-of-mind risk-based culture.

·Our engagement techniques have led to over $11 million of opportunities for our clients.

·We have designed and facilitated over 250 in 51 different U.S. locations for industries ranging from business incubators to government organizations.

·We have demonstrated 100% success in our contracts, gaining immediate renewals, rapport, and ongoing participation with critical stakeholders.

·We leverage an experienced and geographically dispersed staff, reflecting three generational time periods, and a unique array of demographics to resonate and connect with multiple target audiences.

Visit Critical Ops: HERE

Small Business Spotlight Cleveland